MEMO To:         All Personnel                                                         September 21, 2000 From:         Manager Re:         strait-laced Tele remember Etiquette knell courtesy has deteriorated in our department. right-hand(a) visit etiquette is an essential component of business communication, and our skills take in to recompense in order to be a successful company. Discourtesies such(prenominal) as putting people on hold for an wide standard of time, eating and drinking while on the phone, and respond the phone in an inappropriate manner are examples of areas that need to be changed. To fix the problem, Illinois Bell will be conducting classes on Telephone Techniques for everyone in the department. There will be quartet sessions bordering month at the following times: è         Monday, Se ptember 24: 3:00-5:00 p.m. è         Tuesday, October 2: 9:00-11:00 a.m. è         Wednesday, October 10: 2:00-4:00 p.m. è         Thursday, October 18: 1:00-3:00 p.m. All of the sessions will be in the briny conference room. Please sign up on the employee transmit board for one session and make note of the date, time, and put on your calendar. Please contact me with any questions at continuance 2080. Thank you for your participation. I look forward to working with you to modify our departmental recollect communication skills.
AUDIENCE ANALYSIS WORKSHEET former: Manager         !                                                 September 21, 2000 Subject: Proper Telephone Etiquette essay Orientation Composition: All Personnel Individual, group, or pick up: Group Job Title(s), if relevant; relationship to writer: gross sales Development Dept. to all Personnel in dept. Attitude toward subject area: Needs to improve. Writer Orientation What is the purpose? Inform of problem, break up info of how to fix the problem. What is the study needed? To fix shout communication skills. What should the audience know and how much? That there go a problem and how we are going to fix it. What entropy will be used? Sign up aeroplane for a class on telephone etiquette. What action... If you want to hold a full essay, order it on our website: OrderCustomPaper.com
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